FAQ

1. How can I contact VANYVIA CONCEPT?

You can contact us using the following information:

Phone: (305) 555-1000
Email: contact@vanyvia.store
Address: 5800 Northwest 8th Street, Margate, FL 33063, United States

2. What is your return policy?

We accept returns within 7 days after you receive your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • All accessories, manuals, and components must be included.

Please contact our support team before returning any item to receive return authorization.

3. What is your exchange policy?

We accept exchange requests within 10 days after the delivery date.

Exchanges are subject to product availability and must meet the same condition requirements as returns.

4. When will I receive my refund?

Once your returned item is received and inspected, and your refund is approved, you will receive your refund within 5 to 10 business days.

Refunds are issued back to the original payment method used for the purchase.

5. How do I request a return or exchange?

Please email us at:

contact@vanyvia.store

Include:

  • Your order number

  • The product(s) you wish to return or exchange

  • The reason for your request

Our support team will provide detailed instructions for the return process.

6. Are there any items that cannot be returned or exchanged?

Certain items may not be eligible for return or exchange due to hygiene reasons, safety concerns, or clearance pricing. If any exclusions apply, they will be clearly stated on the product page.

7. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • your order number,

  • clear photos of the item and packaging, and

  • a brief explanation of the issue.

We will review your case and arrange a replacement or refund where appropriate.

8. Who is responsible for return shipping costs?

Unless the return is due to an error on our part (wrong item sent or defective product), the customer is responsible for return shipping costs.

Original shipping fees are non-refundable.

9. Can I cancel or change my order after placing it?

If your order has not yet been processed or shipped, you may contact us immediately to request a change or cancellation.
Once an order has been shipped, it cannot be modified and must follow the return procedure instead.

10. How long does it take to receive a response from customer support?

We normally respond to all customer inquiries within 1–2 business days.

11. Is my personal information safe with VANYVIA CONCEPT?

Yes. We take data protection seriously and only collect and use personal information in accordance with our Privacy Policy. We use appropriate technical and organizational measures to protect your information.

12. Where is VANYVIA CONCEPT located?

Our business address is:

5800 Northwest 8th Street
Margate, FL 33063
United States